Refund Policy

You have the right to cancel your order and request a refund within seven working days, from the day following the receipt of the goods. You must notify us in writing or via e-mail of your request. The cost of the goods will be refunded in full but all delivery charges are non refundable unless the goods are damaged or faulty.

If you've ordered the incorrect item(s) these must be returned in perfect re-saleable condition (including product packaging, instructions, etc). Please note you must not write anything on the item, its packaging or instructions. Please also note that the costs of returning your item(s) must be paid by you.

Goods to be returned because they are faulty, defective or damaged must be returned in the condition you received them, with the exception of Electronic Timers and Modules which will not be refunded if, after examination there is evidence of them being fitted to the appliance. These components can be damaged by the fitting to an appliance, if an incorrect fault diagnosis has been made. You must advise us within twenty four hours of any damaged parts received by calling 01920 444020.

Please make sure you get proof of postage in case your item gets lost in the post.

Provided that you return your item(s) in accordance with our Terms & Conditions we will refund what you've paid for the item(s) or replace or exchange the item(s) if applicable. Refunds are processed within 5 working days of receipt of the returned item(s). Refunds are made using the same form of payment that was used to make the initial purchase.

We're here to help!

If you are having difficulties with your product please contact us. We'll get back to you as soon as possible!